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Choose a Plan Level: Upgrade or Downgrade

FeedbackFive is a monthly subscription, so you can change your plan level anytime based on your business needs. 

To upgrade or downgrade your plan: Click your username in the top right corner, select Account and use the "Current Service Plan" menu to choose a new plan. (Before downgrading, check the charts below to make sure you won't lose any key features!)

Whether you just signed up on a free trial or have been a FeedbackFive user for years, you might be wondering which plan level is best for your current business needs. The two factors you should consider are: 

  1. The number of emails you need to send per month.
  2. What features you need.

1. Number of Emails

Each service plan allows a different number of emails per month. Consider your average monthly order volume (of all your Amazon stores combined) and choose the plan that best fits your needs:

Plan

Free

Basic

Pro

Enterprise 8

Enterprise 20

Price per month

FREE

$9.99

$29.99

$59.99

$99.99

Number of emails

Up to 50

Up to 250

Up to 1500+ 

Up to 8,000+

Up to 20,000+

Overage fee per email

N/A

N/A

$0.0075

$0.0075

$0.005

Number of free stores
1
1
2
5
Additional store fee
N/A
N/A
$10 per month
$10 per month

 

Plan

Enterprise 50

Enterprise 100

Enterprise 250

Enterprise 500

Enterprise 1000

Price per month

$174.99

$249.99

$449.99
$649.99
$899.99

Number of emails

Up to 50,000+

Up to 100,000+

Up to 250,000+

Up to 500,000+

Up to 1000,000+

Overage fee per email

$0.0035

$0.0025

$0.0015
$0.0012
$0.0009
Number of free stores
5
Additional store fee
$10 per month

 

Note: If you have a Legacy plan (such as Pro-Legacy2017), changing your plan will automatically transition all stores on your account to the new multi-store plan so that you do not need to pay for several plans.

If you have questions about what plan is right for you or the differences between Legacy and Multi-store plans, please contact us.

2. Features

In addition to the number of emails per month, different plans include different features. The Free and Basic plans include only the most basic features, while the Pro and Enterprise levels include more advanced features, such as custom templates and campaigns. Read more details below:


FEATURE

Free

Basic

Pro

Enterprise

Help Center support (self-service)

Feedback management & product review management

Ready-to-go feedback and review campaigns

Ready-to-go email templates and basic template wizard

Include targeted links for buyers to leave feedback or reviews

Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr seller accounts

Manually exclude orders from solicitation

Define solicitation timing (time of day, days after order & retroactive days)

Send emails manually

Advanced support (email, chat, phone)

Add unlimited users


Toggle between multiple marketplace accounts



Manage billing for multiple marketplaces on one account



Automatically exclude orders for certain SKUs (items)



Complete history of FeedbackFive activity for each order



Custom email template features



Exclude orders or buyers by email



Alerts for negative feedback and reviews



View, search and filter all feedback



Feedback removal request automation



Create custom campaigns



Automatically exclude orders that have received feedback



Create SKU-specific emails or add SKU-specific messages



Advanced timing (days after delivery, feedback, or previous email)



Advanced rules and exclusions (Checkout by Amazon, Late Orders, Refunded Orders, Out of Country, Feedback Received, Repeat Buyer, SKU)



Send different emails for FBA and non-FBA orders



Unlimited campaigns




One professionally designed email by a Certified FeedbackFive Email Designer ($399 value)





If you have questions or need any help deciding which plan is right for your business, please contact your Customer Success team here.

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  1. Rachel Hoover

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