Start a conversation

Customize your Subject Line

Order Number or Product Name

On all plan levels, FeedbackFive allows you to modify the wording of your subject line and to include either the Amazon order number or the product name at the end of it automatically.

To include the order number or product name, check the box below the subject line field and then use the drop-down menu to choose one of the two options.


Subject line with product name selected


The Amazon order number will be displayed in this format:

(Amazon order #000-0000000-0000000)

The product name will be the full Amazon title of the item. If the buyer purchased more than one item from you in the same order, this will be the title of the first item on the order as reported by Amazon.

Emoji

On the Pro plan level and above, in the Advanced Editor, FeedbackFive provides a menu of emoji you can include anywhere in the subject line.


Subject line emoji menu

Buyer Name

Some Shortcut Tags will work in the subject line as well as the email body. The following tags can be copied and pasted into the subject line field:

  • [[CustomerFirstName]]: the buyer’s first name as listed on their Amazon order (may not have proper spelling or capitalization)
  • [[CustomerName]]: the buyer’s full name as listed on their Amazon order (may not have proper spelling or capitalization)
  • [[OrderNumber]]: the buyer’s Amazon order number (without the words “Amazon order” or #)

For subject line ideas and best practices, see What subject line should I use?

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Rachel Hoover

  2. Posted
  3. Updated