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Exclude buyers from emails?

More on excluding orders or buyers from automatic solicitation.

  • Exclude Buyers who Opt Out

    Overview Amazon allows buyers to opt out of receiving seller communications via their Amazon account settings. For more information on this policy, see Why are some of my emails not delivered? Because...

  • Exclude Buyers who Contacted the Seller (Exclude by Email)

    Since FeedbackFive does not read your inbound messages from buyers, there is no way to exclude buyers automatically based on whether they have contacted you. However, you can do this by using the Excl...

  • Exclude Late, Out-of-Country and CBA Orders

    General Exclusions Exclusions are settings that allow you to easily prevent certain types of orders from receiving emails. On the Pro plan and above, you can exclude orders that are shipped late, orde...

  • Mark Orders or Buyers as "Do Not Solicit"

    If you need to exclude a specific order or buyer from FeedbackFive emails for any reason, you can do so on the Emails > Scheduling page: Select one or more orders using the checkboxes on the left side...

  • Exclude Refunded Orders

    Refunded orders can be excluded from solicitations (or targeted with solicitations) at the campaign level using the rule “Send to refunded orders?” The refund rule is available on the Pro plan level a...

  • Exclude by Order Number or Email Address

    In FeedbackFive, you can exclude specific order numbers from all email solicitations, or you can exclude a list of buyers from all emails based on their Amazon email address.  This is especially helpf...

  • Set up Opt-out Forwarding in Outlook

    To set up an auto-forwarding rule for your opt-out notifications in Outlook, follow these steps:  Click File on the top left of Outlook's main page. This brings up Outlook's settings panel. Click Mana...

  • Set up Opt-out Forwarding in Gmail

    To set up automatic email forwarding for your opt-out notifications in Gmail, view this video or follow the steps below: Log into Gmail, click the gear icon at the top right and click Settings. Then, ...

  • Exclude Orders by SKU

    SKU Exclusions Exclusions are settings that allow you to easily prevent certain types of orders from receiving emails. On the Pro plan and above, you can exclude orders containing certain SKUs on the ...

  • Exclude Canceled Orders

    Canceled orders are excluded from all FeedbackFive emails automatically on the Pro plan level and above. No action is needed. If you are on the Free or Basic (Lite Legacy, Basic Legacy or Standard Leg...