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Email Troubleshooting

Information on unopened emails, disabled links, and more.

  • Why aren't my emails sending?

    Have you checked your Activity Log, Dashboard or Daily Feedback Summary and found that emails have not been sent from your account as expected? Here are a few things you can check to troubleshoot the ...

  • Why aren't buyers opening my emails?

    No Emails Opened If your emails have a 0% open rate, this usually indicates that your solicitation email address is not an approved sender in Amazon Seller Central. Check the orange “Opened” line on t...

  • Why are my emails "pending"?

    When you first set up your campaigns and activate them, you will see a number of emails “pending” for each campaign on the Campaigns page. “Pending” means that these emails are scheduled to be sent ac...

  • Why don't the links work in my sent emails?

    If you view sent FeedbackFive emails on Amazon Seller Central, the links are always disabled, and images are removed. However, the message received by your buyers will still contain the correct images...

  • Why are refunded orders being solicited?

    Emails may be sent to refunded orders for several reasons: the plan level, the campaign rules, or the timing of the refund as reported by Amazon. If you know that a certain order has been refunded, yo...