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Amazon policies

Important Amazon policies on emails, feedback, and reviews.

  • Why are some of my emails not delivered?

    After starting to send emails from FeedbackFive, most sellers start to receive the following message from Amazon: Dear Seller, We were unable to deliver the message you sent for order [order number] b...

  • What can I include in my emails?

    Amazon has several policies on what sellers can include in emails to buyers. It is important to comply with these policies in order to avoid suspension and give buyers an optimal experience. What link...

  • How should I request product reviews?

    Am I allowed to ask directly for a product review? Yes, Amazon allows sellers to request product reviews, as long as they adhere to certain guidelines (read more below). Can I offer an incentive in ex...

  • What is the Daily Email Limit?

    Amazon limits the number of emails you can send to buyers each day. Currently, the Amazon Daily Email Limit is five times your daily order average plus 600. By default, FeedbackFive uses only five tim...

  • Can I send coupon codes through FeedbackFive?

    FeedbackFive does not include any built-in option for adding or generating coupon codes because Amazon’s Buyer-Seller Messaging Service Overview says that sellers may not send any promotional material...