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Customize my emails?

More on custom templates and campaign settings.

  • Customize your Template for Each Buyer (Shortcut Tags)

    Shortcut Tag Overview Shortcut Tags are “codes” that provide a way to customize your email template with order-specific information. Each Shortcut Tag is a short phrase surrounded by two sets of squar...

  • Use Custom Campaign Rules

    On the Pro plan level and above, FeedbackFive allows you to use campaign rules to target or exclude specific groups of buyers and time your emails more precisely. Go to Emails > Campaigns, click on a ...

  • Customize your Template for Each Item (SKU Tags)

    SKU Tags Do you need to send the same general email to all of your buyers, but want to include some information specific to the product they purchased? On Pro and above, you can do this using SKU Tags...

  • Attach PDF Files to Emails

    Instead of traditional email attachments, FeedbackFive allows you to upload PDF files to the Document Library (available on Pro and above) and then link to the PDF files in your templates. This gives ...

  • Add Logos or Images to Templates

    Wizard Templates On the Free or Basic plans (Lite Legacy, Basic Legacy, Standard Legacy), you can add your logo to the top of a Wizard template instead of your store name. To do this: Open the Wizard ...

  • Send Emails Manually

    Sometimes you may want to send an email template to a buyer right away, rather than waiting for your campaign to send it automatically. Or, you might mark a buyer as Do Not Solicit while resolving a p...

  • Customize your Subject Line

    Order Number or Product Name On all plan levels, FeedbackFive allows you to modify the wording of your subject line and to include either the Amazon order number or the product name at the end of it a...

  • Change Email Timing

    To change the time when your emails will be sent, go to Emails > Campaigns and click on the campaign title. Use the drop-down menus to change the number of days after the order date, delivery date, et...

  • Hex Codes: Customize Layout and Button Colors

    FeedbackFive email templates are built with HTML, which uses six-digit letter and number codes starting with # to specify colors. You can use hex codes to change the color of your layout or buttons to...

  • Resize Images in Email Templates

    To reduce the size of an image you have added to an email template, follow these steps: Open the template in the Advanced Editor. Right-click or control-click the image. Choose “Image Properties” in t...